WATCH: “Managing Emotions in Workplace Conflict” (Charity Village)
Conflict is inevitable in the workplace, yet 70% of people deal with it by avoiding it. Many comment that it’s the emotional intensity that poses a challenge for them. But not all conflict is destructive, and emotions are an important information source to be incorporated into resolutions. And there’s one key ingredient that needs to be present in the workplace to make it easier to do so – which we will cover in this session!